Shipping Costs - Shipping is calculated based on weight and destination. Options and prices are available in the checkout process.
Delivery Time - UPS typically collects from our facility at 4PM eastern each business day (Monday - Friday). When calculating your "shipping time" the pickup date is not counted by UPS, so the transit time starts the following day.
Shipping Time – Orders are typically shipped within two business days, but can take longer for color matches, as everything is made to order. Shipping times are typically between two and five business days, depending upon your location and the method of service chosen.
See UPS transit time map
Shipment Tracking – Orders can be tracked by using the tracking number which is sent with your order confirmation.
We have a robust automated system in place to track your order every step of the way. After you checkout you will receive a series of emails to alert you as to the status of your order. These will all be sent to the email address that you provided at checkout. If you do not receive these, either the email address input was incorrect, or the emails have been placed in your spam/junk folder.
The emails you will receive are as follows:
1 - Order confirmation (Comes from us to inform you we received your completed order)
2 - Thank you email (A followup courtesy email from us)
3 - Shipping Notification with tracking number (Comes from us to give you a tracking number for your delivery)
4 - Order completion notification (Comes from us as a record that we have prepared your order for shipment).
If you selected the UPS Access Point shipping option you will receive two additional emails:
1 - Access Point instructions (Comes from us to explain the Access Point process)
2 - Package arrival notification (Comes from UPS to alert you that your package has arrived at it's destination).